Terms and Conditions

Last updated: April 28, 2026

1. Introduction

Welcome to Safari Furniture. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

2. Warranty

Safari Furniture provides a warranty against manufacturing and workmanship defects within the applicable warranty period.

If a defect arises, customers may contact us to submit a claim. Safari Furniture reserves the right, at its sole discretion, to repair or replace the defective product.

https://safarifurniture.ae/warranty/ 

Important:

  • Damage caused by misuse, negligence, or normal wear and tear is not covered
  • Proof of purchase is mandatory for all warranty claims

Warranty Covers:

  • Manufacturing defects
  • Workmanship faults

3. Order Cancellation (By Safari Furniture)

Safari Furniture reserves the right to cancel or reject any order under the following conditions:

  • Product is out of stock or damaged
  • Payment authorization fails
  • Shipping restrictions apply
  • Pricing or product errors occur
  • Any other reason at our discretion

If your order is cancelled:

  • You will be notified
  • A full refund will be processed

Safari Furniture shall not be liable for any indirect losses resulting from such cancellations.

4. Product Colours

Product colours shown on the website may vary due to:

  • Screen/display settings
  • Lighting conditions
  • Product size and shape

Customers are responsible for checking product dimensions before purchase.

5. Product Images

All images are for illustration purposes only.
Customers must refer to product descriptions for accurate details.

6. Product Availability

  • All products are subject to stock availability
  • Items may be discontinued at any time without notice
  • If unavailable after purchase, a full refund will be issued

7. Pricing & Promotions

  • Prices generally match store and catalogue pricing
  • Differences may occur due to promotions
  • Promotions may not be available across all platforms

8. User Account

To access certain features, you may need to create an account.

You agree that:

  • Your login details are confidential
  • You are responsible for all account activity

Safari Furniture reserves the right to:

  • Suspend or terminate accounts
  • Refuse service or cancel orders

9. Accuracy of Information

Customers are responsible for providing accurate personal and delivery information.

Safari Furniture is not responsible for issues caused by incorrect details.

10. Product Reviews – Terms

By submitting a review, you agree that:

  • Reviews may be moderated before publication
  • Safari Furniture may edit or reject reviews
  • Reviews cannot be edited after submission

You must not submit content that:

  • Is false, misleading, or unlawful
  • Is abusive, offensive, or inappropriate
  • Violates intellectual property rights
  • Contains spam or promotions
  • Includes personal information of others

Safari Furniture may contact you for administrative purposes regarding your review.

11. Privacy & Personal Information

Do not include personal information in reviews.

Safari Furniture may disclose user information when required to:

  • Comply with laws
  • Protect customers and systems
  • Maintain business operations

Please refer to our Privacy Policy for more details.

12. Customer Service & Safety

Do not use product reviews to report complaints or safety concerns.
Please contact customer support directly.

13. Click & Collect Policy

Service Terms

  • Free service (payment required only for products)
  • Available for prepaid online orders only
  • Delivery and assembly not included
  • Orders cannot be rescheduled
  • Partial cancellations are not allowed

Order Process

  • Order confirmation email after purchase
  • Notification when prepared
  • Notification when ready for collection

Collection Rules

  • Must be collected within 48 hours
  • Uncollected orders will be cancelled and refunded
  • Valid ID required
  • Confirmation email/SMS required

Authorized Collection

  • A representative may collect on your behalf
  • Confirmation message acts as authorization

Unavailable Items

  • Option for partial refund or full cancellation

Returns After Collection

  • Returns allowed as per Return Policy

14. Return Policy

Eligibility

  • Returns must be requested within 7 days
  • Item must be unused, in its original condition and packaging, with tags (if applicable).
  • Installed or assembled furniture is not eligible for return.
  • Original receipt or proof of purchase is required.
  • Returns are eligible for exchange or store credit only.
  • Refunds are provided only for damaged or defective items that cannot be repaired or replaced, subject to management approval.

Non-Returnable Items

  • Misused or damaged products
  • Normal wear and tear
  • Customized or made-to-order items
  • Clearance or final sale items

Damaged or Defective Items

  • Report within 48 hours
  • Subject to inspection
  • May be repaired, replaced, or refunded
 Ready-to-Assemble (RTA) Furniture

To maintain the safety, stability, and lifespan of your Ready-to-Assemble (RTA) furniture, please follow these guidelines:
  • Do not drag or pull assembled RTA furniture.
  • When relocating the furniture, dismantle it before moving or lift and carry it with at least two people.
  • Improper handling may cause structural damage, joint failure, or surface damage.
  • Any damage resulting from improper handling, movement, or misuse of assembled RTA furniture is not covered under our warranty, return, exchange, or refund policy.

Return Process

  1. Contact customer support
  2. Provide required details/images
  3. Approval after inspection
  4. Return arranged

Refunds

  • Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
  • If approved, the refund will be processed to your original payment method.
  • Refund processing by your bank or credit card provider may take 14–22 business days, depending on their processing times.

Return Charges

  • May apply for non-defective returns
  • Free for defective/damaged items

15. Delivery Policy

Coverage

  • Delivery available across UAE

Timeframe

  • Standard delivery: 7–14 working days

Charges

  • Based on location and product size
  • Displayed at checkout

Delivery & Assembly

  • Available for selected products

Process

  • Confirmation via SMS/Email
  • Pre-delivery contact by team

Customer Responsibilities

  • Provide the correct and complete delivery address, including contact details and location information.
  • Ensure clear and safe access to the delivery location, including lifts, doorways, staircases, and sufficient space for delivery and assembly.
  • If the furniture does not fit in the lift, our delivery team may carry it via the staircase up to the 4th floor only, subject to safety and feasibility.
  • Inspect the product carefully at the time of delivery before signing the delivery confirmation.
  • If delivery or assembly cannot be completed due to restricted access, insufficient space, or other site limitations, no refund will be provided. Customers will be eligible for an exchange or store voucher only, subject to the company’s policy.

Failed Delivery

  • Re-delivery charges may apply
  • Rescheduling subject to availability

Delays

Safari Furniture is not responsible for delays caused by:

  • External factors (weather, traffic, etc.)
  • Incorrect customer information
  • Force majeure events

Additional Note

Gift vouchers and exchange vouchers issued by Safari Furniture are redeemable only at the Safari Furniture (2nd Floor) store. Exchange vouchers are valid for 14 days from the date of issue. Partial redemption of exchange vouchers is not permitted.

16. General Terms

Safari Furniture reserves the right to:

  • Update or modify these Terms & Conditions at any time

Continued use of the website indicates acceptance of these terms.

17. Contact Information

For any inquiries, please contact Safari Furniture Customer Support.

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